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The most efficient and effective Provincial Administration achieving integrated government in South Africa. |
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| Most: Best measures compared |
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with other provinces. |
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Efficient: Resource Development
Effective: Delivery
Provincial Administration: Process of delivery, |
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end to end for the whole Province. |
| Achieving: Measurable Delivery. |
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| Integrated: Integrated and synergy within |
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departments in the Province and across spheres of Government. |
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| Governance: Internal Client and therefore |
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people focused delivery process and equitable distribution. |
South Africa: Bench marked against all |
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provinces. |
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To provide leadership for integration, co-ordinated and efficient service delivery which enhances the growth and development of the people and the province. |
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Provide: Proactive Supply
Leadership: Innovation and Direction
Integrated: Integration and Synergy
Co-ordinated: Inter and Intra Government
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Relations. |
| Efficient: Resources Deployment |
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Enhance: Continuous Improvement
Growth & Development: Economic Prosperity |
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& Equitable Distribution of Resources. |
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| People: Community and Stakeholders. |
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Values |
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Values: Ethics (how we live our values).
Consultation: People are consulted about |
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the level quality and choice of service.
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| Service Standard: People are told what level |
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and quality of public service they receive so that they know what to expect. |
| Access to all: Everyone has equal access to |
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the service they are entitled to. |
| Courtesy: Everyone is treated with dignity, |
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courtesy and consideration. |
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Information: Everyone is given complete |
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and accurate information about the public service they are entitled to. |
| Openness & Transparency: People are told |
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how the province is run, how much it costs and who is in charge. |
| Redress: Unfulfilled people promises are |
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met with apologies, explanations and corrective action. |
| Value for Money: Our people are our |
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customers who deserve service excellence for a better life. |
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Service Excellence for a Better Life
Service: Delivery aligned with economic |
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growth and development. |
Excellence: Ahead of customer expectations.
Better Life: Promotion of General Welfare and |
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Quality of Life. |
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